Quality is an integral part of the health care delivery
system. It seems today it is a hot topic for debate and a parameter on which we
continuously seek to improve. Quality in health care means different things to
individuals, however, when one thinks of quality one word comes to mind:
value. Value in terms of time,
efficiency, efficacy, consideration for the individuals thoughts and feelings,
and desirable outcomes all contribute to the overall quality of the health care
experience.
A patient with a positive health care experience with a
company or organization who promotes value and quality as their main priority
do well to ensure their own propagation in a highly competitive market. By
striving to create a positive experience for all of those under their care,
visitors, and/or family members, they increase their brand awareness, increase
their market visibility and promote their mission, vision, and values.
Providing a quality service or product lends itself to profitability and
accountability within the organization.
Quality, however, must start from the inside out, at the
core of the health care operation: the employees. As a future health care executive, it is important to
consider quality improvement not only for our patients/guests/visitors, but our
staff as well. A satisfied and validated staff is one who will perform well and
facilitate our mission, vision, and goals to provide quality service.
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